SERVICE

Report low water pressure or loss of water service

Report issues with an existing water service where there is no water or low water pressure

What to know

Response time

By 5pm if you reported earlier that same day. If you reported after 5pm, by the end of the next business day.

What to do

If you need immediate assistance with your water issue, call 311.

1. Fill out a form

We will need:

  • The location. Provide an exact address of where the water problem is.
  • A description of the issue.
Report

2. Track your case

After you report, you will get a tracking number from 311. You can use this number, and your email address if provided, to track your case online.

Special cases

Other ways to report

Call 311 to make a report

415-701-2311 if calling from outside San Francisco

For TTY, press 7

Use our Mobile App

Download our mobile app to report a problem and track your request! Available on Android or iOS.

Learn more about the SF311 mobile app.

Contact us

Phone

311
415-701-2311 if you are calling from outside of San Francisco For TTY, press 7